Topics:

• How to view active error codes in the Sub-Zero Group Owner's App
• Where to find refrigerator or freezer error codes in the Sub-Zero Group Owner's App
  
• What to do if the Sub-Zero group Owner's App displays an appliance error code

Answer:

Connected Legacy Designer Series (IT, IC, ID) units generate a mobile alert in the Sub-Zero Group Owner's App when an appliance error code is detected.

• This feature is currently only available for units starting with serial number 5959000.
• See also, Sub-Zero Serial Tag Locations.

To View Active Error Codes:

1. Navigate to the appliance Settings, scroll to the Information section, and select Service Info. 
   
   
2. The Service Info screen shows any active error codes.
   
3. Active error codes will also appear as a notification on the Appliance Home screen. 
   
   

Additional Resources:

• Sub-Zero Group Owner's App Refrigeration Alerts and Notifications to customize notification settings
• Legacy Designer Series (IT, IC, ID) Connected Feature for connection requirements and app features
• Sub-Zero Designer Series Controls for a video overview of controls and connection resources