Sub-Zero Group Owner's App Refrigeration Alerts and Notifications
Topics:
- What notifications does the Sub-Zero Group Owner's App display for Sub-Zero refrigeration units?
- Sub-Zero Group Owner's App refrigeration notifications
- List of notifications for Sub-Zero units using the owner's app
- How does the app say when it is time to change the water or air filter?
- Does the phone app receive temperature alarms or updates?
Answer:
Notifications for individual appliances or types of notifications can be turned on or off in the device (phone or tablet) notification settings.
- Turn notifications for the Sub-Zero Group Owner's App on or off to enable or disable notifications.
- Notification settings are unique to each mobile device, rather than per account.
- Notifications stay as an alert on the device (phone or tablet) until the app is opened.
- After opening the app, the notification (red bubble on Apple products) disappears as does the notification from notification history.
Turn Notifications On or Off:
- Open the Sub-Zero Group Owner's App on the phone or tablet.
- Tap My Appliances if not selected.
- Tap the appliance from the My Appliances screen.
- Tap the Settings option below the appliance image.
- Tap Enable Push Notifications.
- On the Push Notifications screen, select which notifications should be sent to this device.
- Notifications are informational only and disappear when the app is opened.
- Alerts appear when action is required and stay until action is taken.
- Filter life readings count down to show life remaining.
- After replacing the filter and resetting the filter life timer on the appliance, the filter life reading on the app should automatically reset within a few hours. If this is not done, the app will send a notification to replace the filter even if it still has life remaining.
| Notification | Timing | Additional Resources |
| Refrigerator door open | 5 min after door left open | |
| Freezer door open | 5 min after door left open | |
| Refrigerator setpoint change | At time of setpoint change by customer* | |
| Freezer setpoint change | At time of setpoint change by customer* | |
| Alert | Timing | |
| Water filter expired | At time of filter replacement icon appearing** | |
| Air filter expired | At time of filter replacement icon flashing*** | |
| Service Required | When a error code is present on the unit |
|
| Error Code | When an appliance error code is detected |
|
*May not be real time depending on internet or cell service. Freezer temperature also changes when Max Ice ends.
**Measured in gallons used or days remaining and will send daily notifications until replaced or reset on appliance.
***365 days. Will send daily notifications until replaced or reset on appliance.
Notification
Alert
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