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Sub-Zero Group Owner's App Connection Not Established

Topics:

  • Sub-Zero Group Owner's App appliance shows offline
  • Connection not established in app
  • Appliance connection could not be established
  • Sub-Zero Group Owner's App appliance offline

Cause

  • Sub-Zero Group Owners app was unable to connect using Wi-Fi and Bluetooth 

Troubleshooting

  1. Verify your mobile device has a Wi-Fi or cellular internet connection
  2. Verify  you are within 20 feet of the appliance. 
  3. Verify that Bluetooth is enabled on your mobile device
  4. Verify the Sub-Zero Group Owner's App has permission to use Bluetooth:
    • For iOS: Go to Settings > tap Privacy > tap Bluetooth > set the Sub-Zero Group Owner's App slider to allow Bluetooth access.
    • For Android: Go to Settings > tap Apps > locate and tap Sub-Zero Group Owner's App > tap Permissions > set to Allow.
      • Android 11 and below,  verify location permissions are enabled.
      • Android 12 and above, verify Bluetooth is enabled.
  5. If these steps do not resolve the issues, no further troubleshooting advice is available. Contact the Sub-Zero, Wolf, and Cove Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

See also, Connected Appliance Change Internet Provider or Wi-Fi Network Name.

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 

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