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Sub-Zero Group Owner's App Unable to Obtain IP Address

Topics:

  • Appliance unable to obtain an IP adress from home router
  • Appliance not able to connect to the internet

Troubleshooting:

  1. Reboot your Wi-Fi router by turning it off and back on again or unplugging it and plugging it back in. 
  2. If rebooting the router does not resolve the issue, contact the Sub-Zero Customer Care Team at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST for assistance

See also, Sub-Zero Group Owner's App Unable to Send Wi-Fi Credentials

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Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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