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Sub-Zero Group Owner's App Updates for Android


  • Changes made to Sub-Zero Group Owner's App for Android
  • Updates to the customer app
  • Changes made to app


Visit the Google Play Store for the latest Android version of the Sub-Zero Group Owner's App.

  • The minimum Android SDK version is 24, which equates to Android 7.0. 

Grant Permissions:

  1. If your device has an OS version 12 or above, you will need to provide the app with permission to access your location in order to connect appliances. To grant permission:
    • Go to Settings > under Personal, tap Location Access > at the top of the screen, turn Access To My Location on.

Update All Devices:

  1. If there are multiple devices running the Sub-Zero Group Owner's App, update the app on all devices.
  2. If the Android phone or device is set up to make app updates automatically, the newest version of the app will download automatically. This can occur when the device is connected to Wi-Fi, or immediately if cellular data is turned on for automatic downloads.

If the Phone or Device Is Not Set Up for Automatic App Updates, Update the App Manually:

  1. Open the Google Play Store, and from the drop-down menu, select Updates.
  2. Find the Sub-Zero Group Owner's App in the list of pending updates.
  3. Tap Update.
  4. App update will download and install.

If the App Still Does Not Update:

  1. Delete the existing app from the phone or device.
  2. Open the Google Play Store.
  3. Search for Sub-Zero Group Owner's App and download it.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact the Sub-Zero Customer Care Team at [email protected] or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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