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Sub-Zero Ice Cubes Fall Behind Ice Bin

Topics:

  • Why do ice cubes fall behind the ice bucket?
  • Ice missing the bucket
  • Ice bin overflowing

Cause:

  • Ice bin not installed properly
  • Ice maker shut-off arm missing or broken

Troubleshooting:

Ice should collect in the ice bin. If the bucket is overflowing, or the bucket does not contain ice:

  1. Verify the ice bin is installed correctly. See also, Sub-Zero Ice Bucket Installation.
  2. Make sure the ice maker shut-off arm is attached.
  3. Verify the plastic rudder arm (if applicable) is attached to the shut-off arm. See also, Sub-Zero Ice Maker Control Arm Falls Off.
  4. If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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