Skip to main content

Sub-Zero Door or Drawer Frozen Shut


  • Freezer door frozen shut
  • Sub-Zero freezer door will not open
  • How to defrost a frozen door or drawer


If a Sub-Zero door will not open due to ice buildup, it may be necessary to defrost the unit or section until the door can be opened.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

Ask Your Question

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.


Call us at (800) 222-7820