Designer (IT, IC) Filter Will Not Reset

Topics:

• Designer (formerly Integrated) product will not reset the Water Filter Life Timer
• Designer product will not reset the Air Filter Life Timer
• Designer product will not reset the Pure Air Filter Life Timer
• Filter will not reset
• Product keeps chiming to replace filter
• Clear filter light
• Filter indicator

Troubleshooting:

1. Follow the Designer (IT, IC) Reset Water Filter instructions.
2. Verify the control board software version by touching settings, then the information icon, then versions.
   • See Designer Software Version as the software needs to minimum of:
     • UIM: 10.00.10
     • HLA: 10.00.11

Answer:

If customer has a Premiere Partner, or FCS that uses the Connected Diagnostic Program, they can use the program to update the software on the control and UIM.

• All Premiere Partners have and use the Connected Diagnostic Program (CDP).
  • All FCS have access to CDP, however not all of them use it.
• If customer in not in a Premiere Partner market, and FCS indicates they do not use or have access to CDP, have FCS replace the control board and UIM.
  • Use the Sub-Zero Knowledgebase to find and verify part numbers.