Specialty Module Key Pad or Control Unresponsive
- Control panel not working
- Keys on touch pad will not respond
- Cannot clear or enter information using control panel
- Loose/defective cable connection
- Defective key pad(s)
- Use the pad or tip of the finger and not the fingernail to press the buttons.
- The touch pads respond to reverse magnetism in a person’s fingertips.
- Sometimes, if fingertips are very cold, warming the hands before attempting to press buttons will help the touch pad respond to the input.
- Make sure hands are clean when using controls.
- Make sure unit is not in Sabbath mode.
- Make sure the cooktop is not locked.
- For IG, IF, and IS models, refer to Electric Grill, Steamer, and Fryer Module Lock Mode.
- The control panel may need to reboot.
- Turn the home circuit breaker to the unit off for 30 seconds then back on again. Retest the unit operation.
- If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.
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