Connected Appliance Status
Topics:
- Definition of connected status field in Connected Appliance Portal
- What does connect capable or connect ready mean?
- Connected capable appliance status
- CDP Lookup
- Connected Diagnostics kit lookup
Answer:
Connected Appliance Portal Connected Status
The connected status field updates automatically based on a product's connection state and cannot be changed manually. Use Connected Appliance Portal to find the connected status of a product.
- A unit retrofitted for connected automatically updates the connected status to "connected ready" or "connected" less than 10 minutes after connection.
- If there is uncertainty about the connected status of an appliance, use CDP to see if the appliance is connected or not. Units connected for field service purposes may not show the correct status in Connected Appliance Portal.
- Verify the serial number of the product to determine if the unit is connected ready or connected capable with Connectivity Kit Lookup.
| Connected Status | Connected Appliance Portal Icon | Definition |
|---|---|---|
| N/A | (none) | Back-end API failure. Report to [email protected] and try again later. |
| Unavailable | N/A | Product cannot connect. Connectivity kits are not available for product. |
| Connected Capable |  | An appliance that - when retrofitted with a combination of a new control board, a connected module, and new software - can connect to the Sub-Zero Group Owner's App to control some functions of the product. Service is needed to install the connected module at the customer’s expense. If the customer is requesting assistance with retrofit kit to connect, refer to Out of Warranty Assistance and Negotiation. |
| Connected Ready |  | An appliance manufactured ready to connect to the Sub-Zero Group Owner's App to control some functions of the product. The software and connected module are installed and are able to connect at any time. |
| Connected | Online
Offline
| Appliance is connected by wireless internet connection and Bluetooth technology to connect the appliance to Sub-Zero cloud servers to provide remote control of the appliance and transmit data for service and diagnostic assistance. Online indicates a stable connection. Offline indicates the appliance lost internet connection and is no longer connected to the internet Wi-Fi in the home. |
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Use the Connectivity Kit Lookup to determine if a product can connect to the Sub-Zero Group Owner's App.
- This tool indicates if a product can connect, parts needed to connect, and the steps to successfully connect the appliance.
For a list units manufactured Connect Ready, refer to Sub-Zero, Wolf, and Cove Connected Ready Appliances.
- See also, Connected Appliance Terminology.
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