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Sub-Zero Classic Series (BI) Ice Dispenser Operation


  • Will ice dispenser or bulk ice work when freezer door open on a Classic (BI) unit?
  • Ice dispenser or bulk ice operation with freezer door open
  • Dispense bulk ice
  • How long does it take to dispense ice after pressing the dispenser button?
  • Positioning for holding glass up to dispenser


The Classic Series (BI) dispenser functions vary from internal and external dispensers.

  • The ice dispenser and bulk ice on the Classic Series dispenser models will not work when the freezer door is open.
    • Close the freezer door and test the feature. If the feature does not work with the door closed, no troubleshooting advice is available.
    • Bulk Ice is only available on External Dispenser models.
  • The glass should not be placed on drip tray. It is intended to catch water and not as a shelf.
  • The water and ice come out to the rear and left of the center of the opening.
  • Holding the glass up to the rear and left of center it will land in the glass properly.
Button Dispenser Type Function

  1. Press and hold to dispense ice.
  2. Ice dispenses within 3 seconds.
  3. If unit does not dispense ice after 5 seconds, see Sub-Zero External Ice Dispenser Not Working.
  1. Press and hold to dispense ice.
  2. Ice will dispense within 3 seconds.
  3. For metered ice, press and hold for 2 seconds. If held longer, the cycle repeats for more ice.
  4. Dispenser will meter and collect ice before dispensing into glass.
  5. If unit does not dispense ice after 5 seconds, see Sub-Zero External Ice Dispenser Not Working.
WATER Internal and External
  1. Press and hold to dispense water.
  2. Water dispenses immediately.
  • A bulk ice dispenser is inside the refrigerator.
  • Press and hold the bulk ice button to dispense large quantities of ice.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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