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Wolf Full-Extension Oven Rack Troubleshooting




  • All oven racks and glides should be removed for the self-clean cycle. Failure to remove racks during self-clean may cause discoloration, distortion, squeaking/screeching of glides, and permanent damage.
  • Oven cleaner may be used on the full-extension ball-bearing rack. However, care should be taken to prevent cleaner from getting into the glides, which can cause damage.

Rack Movement

If a rack is hitting the door:

  1. On an E Series or L Series Oven or Dual Fuel Range, verify that the correct rack is being used. 
    • Full-extension ball bearing racks are not designed to be used in the lowest rack position. Instead, the full-extension door rack should be in the lowest rack position.
    • The full-extension door rack pulls out of the unit onto a track on the oven door. See also, Wolf Oven Full-Extension Door Rack.
  2. Verify that the door is opening to a full 90 degrees.

If racks slide forward when oven door is opened:

  1. Remove oven racks.
  2. Remove oven rack guides.
  3. Install the oven rack and note if it slides forward without pulling on it.
  4. If the rack still slides forward unassisted, a new oven rack is needed. Refer to Full-Extension Ball-Bearing (Easy Glide) Rack Information for rack part numbers.

If any of the following occur, a new full-extension ball bearing (sliding) rack is needed:

  • Rack is installed properly but is stuck, does not move in or out fully, or is not gliding.
  • Rack was left in oven during self-clean mode and is now screeching or not moving smoothly.
  • Racks are squeaking when pushed in or pulled out.
  • Rack was sprayed with cleaner that desolved glide grease.
    • Grease used is a hi-temp food grade grease (food machinery grease).
    • Wolf does not sell replacement grease, nor recommend any specific producer.

Order Replacement Rack


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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