Topics:

• Water is dripping from ventilation hood or duct work
• Condensation is forming on or in ventilation hood duct work
• Excessive water droplets are on ventilation hood
• Cold air or wind is blowing or flowing out from ventilation hood

Cause:

• Stuck damper
• Blockage of roof or wall caps
• Restricted airflow
• Excessive winds
• Installation issue

Troubleshooting:

Depending on cooking style, temperature and length of time, condensation forming on the ventilation hood may be normal; for example, boil water or steaming foods.

1. Increase the ventilation blower speed.
2. Move the cooking vessel closer to the center of the ventilation airflow.
3. The ventilation hood may be undersized for the range or cooktop.
4. The ventilation hood filters may be dirty and restricting airflow; refer to:
   • Remove & Clean Downdraft Filter
   • Remove & Clean Cooktop Island & Wall Hood Filter
   • Remove & Clean Pro Ventilation Hood Filters & Grease Cups
   • Remove & Clean Cooktop Low-Profile Island & Wall Hood Filter
5. Depending on installation, something may be blocking proper airflow exhaust from the roof or wall cap; for example, snow over roof cap, birds nesting in wall cap, excessive winds blowing towards roof or wall cap.
   1. Carefully and safely remove any restriction.
   2. Roof or wall cap may need to be moved if issue continually returns.
6. Improper installation may contribute to condensation and reduced performance.

Refer to the product installation guide for further installation information.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

NOTE: Depending on the service technician's diagnosis, a third-party installer, contractor or HVAC specialist may need to be consulted. A Factory Certified Installer can also be consulted for further installation information.