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Downdraft Chimney Troubleshooting

Topics:

  • Downdraft clicking or grinding as chimney raises or lowers
  • Downdraft chimney drops down, no longer lowers slowly
  • Downdraft unstable, wobbles, hesitates, shakes, vibrates when raising or retracting

Cause:

  • Improper installation
  • Downdraft chimney out of alignment
  • Gear motor
  • Crank assembly
  • Faulty user interface (control) or communication cable
  • Electrical supply issue

Troubleshooting:

  1. If Downdraft recently installed, make sure installation completed to specification. Refer to:
  2. Turn the home circuit breaker to the unit off for 10 seconds then back on again then retest the unit operation.
  3. Unplug the communication cable from the Downdraft & control; plug the communication cable back into the control and Downdraft.
  4. Make sure nothing is prohibiting path of Downdraft chimney.
  5. Make sure grille and filters are installed properly; refer to Downdraft Ventilation (DD) Use and Care Guide.
  6. Do not attempt to manually force the Downdraft down into position.
  7. See also, 14" Downdraft Will not Retract.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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