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Sub-Zero Group Owner's App Unable to Display the PIN


  • Sub-Zero Group Owner's App unable to display the PIN
  • PIN does not show during the pairing process
  • PIN failed to display during pairing
  • No PIN during pairing process


The 6-digit PIN on a connected product appears on the appliance display to securely connect the appliance.

  • When pairing a Legacy Designer Series (IT, IC, ID) product starting with serial number 59595000, the appliance serial number will be used to pair to Wi-Fi or Bluetooth instead of a PIN.     

If the Sub-Zero Group Owner's App is unable to display the PIN during the pairing process:

  1. Verify the appliance door is open.
  2. Verify no error codes are present on the appliance control panel.
  3. If no PIN appears, the appliance should be removed from the device's Bluetooth settings. 
    1. In your mobile device's settings menu, go to Bluetooth settings.
    2. Find the appliance in the known Bluetooth device list.
    3. Remove or “forget” the appliance.
  4. Turn the home circuit breaker to the unit off for 30 seconds and back on again. 
  5. Retry pairing the appliance.

See also, Sub-Zero, Wolf, and Cove Connected Appliance PIN Location.

Contact the Sub-Zero, Wolf, and Cove Customer Care Team at [email protected], or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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