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Sub-Zero Dispenser Turns On by Itself or Will Not Turn Off


  • Water pouring out or leaking out of water dispenser
  • Continuous flow of water from dispenser will not stop running
  • Water drips from water dispenser after releasing the water dispense button
  • Dispenser will not stop dispensing ice
  • Water or ice coming out of the dispenser on its own
  • Water dripping from the dispenser


  • Failing water solenoid valve
  • Issue with control board communicating with the water valve
  • Water pressure issues


Product-Specific Troubleshooting

For product-specific troubleshooting instructions, see:

General Troubleshooting

  1. Turn power off to the unit at the control panel.
  2. Turn power back on and try to dispense water or ice again to see if the leaking or ice dispensing continues.
    • If it stops, continue to monitor after each use.
  3. If leaking or random dispensing continues, turn the water supply source off.
  4. If needed, turn the unit off at the control panel first, then at the circuit breaker to the product.
  5. Even if the water stops flowing when power is restored to the unit, contact Factory Certified Service to schedule an appointment to prevent further water leaks and damage.
  6. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

See also, Dispenser Ice Bin Auger Motor Operation.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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