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Ice on Freezer Floor


  • Is ice freezing on the freezer floor an indication of a sealed system leak?
  • Ice on bottom of freezer
  • How to fix problem of ice on floor inside freezer


  1. Make sure the temperature is properly set; Sub-Zero recommends 0°F for the freezer section, see Temperature Settings.
  2. Defrost the unit. Refer to Manually Defrost a Sub-Zero for instructions.
  3. Thoroughly dry the area after defrost.
  4. Inspect the door or drawer gasket for any rips, tears, or binding that may be allowing air to enter the freezer. See Door or Drawer Gasket Replacement.
  5. Inspect the door or drawer for proper closure.
  6. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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