Topics:

• Softener salt is a solid block
• Salt is clumped together
• Add water softener salt message will not clear
• Softener salt tank is clogged, blocked, restricted with salt

Cause:

• Improper first-time use procedure
• Wrong softener salt used
• Incorrect water hardness setting

Troubleshooting:

1. Verify water softener salt is in use.
   • If the dishwasher does not need softener salt, refer to Cove Dishwasher Run Water Softener Model Without Salt to disable the softener feature.
2. Make sure the water softener compartment was filled properly before the first-time use.
   • Before filling the salt compartment for the first time, fill the compartment with water and add salt to the water-filled compartment.
   • See Cove Dishwasher Add Water Softener Salt.
3. Verify the correct water softener salt is being used. See Cove Water Softener Salt Suggestions.
4. Make sure the water hardness is set properly. A water hardness setting of "0" will disable the water softener. For additional information, see:
   • Cove Dishwasher Water Hardness
   • Cove Dishwasher Water Hardness Test Strip
5. Make sure the regeneration process is being completed. See Cove Dishwasher Water Softener Regeneration.
6. If any steps above were improperly done, it may be necessary to safely break apart the solidified salt block and remove it from the softener compartment with a vacuum.
7. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.