MD Drawer Microwave Control Panel Key Pad or Controls Unresponsive


  • MD Drawer Microwave control panel not responding
  • Buttons do not work on Microwave Drawer touch pad
  • Unable to operate Drawer Microwave
  • MD model Drawer Microwave flashes "Welcome" and does not reset
  • Part number 828279, 828280

Steps to Verify Issue:

  1. Make sure the product has power to it. Test the outlet with another product (lamp, phone charger, etc.) if possible.
  2. Use the pad or tip of the finger and not the fingernail to press the buttons.
    • The touch pad responds to reverse magnetism in fingertips.
    • Sometimes, if fingertips are cold, warming the hands before attempting to press buttons helps the touch pad respond to the input.
  3. Verify the control panel lock is not on. Refer to MD Drawer Microwave Control Lock for instructions.
  4. Turn the home circuit breaker to the unit off for 10 seconds then back on again.
  5. Retest the unit operation.
  6. Verify the cabinet opening is not putting downward pressure on the control panel.
  7. If the control panel does not respond after following these steps, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

See also, Microwave Drawer Will Not Open, Close, or Stay Closed.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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