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Sub-Zero Refrigerator or Freezer Too Cold


  • Why is food freezing in the refrigerator?
  • Food in refrigerator is frozen regardless of where it is placed
  • Refrigerator running too cold and freezing food
  • Should the top of the refrigerator be colder than the bottom?
  • Why is my Sub-Zero refrigerator freezing?


If food items are freezing in the refrigerator section or it seems colder at the top than the bottom of a Sub-Zero product:

  1. Address any error codes or messages shown.
  2. Verify the unit temperatures are properly set. See Refrigerator and Freezer Temperature Settings.
  3. Clean the Condenser if it has not been done in the past 6 months.
  4. If the temperature on the display is extremely cold, see Extremely Cold Temperature on Display.
  5. Make sure the light diffuser is installed:
  6. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

See also:

Tip: Follow the same troubleshooting for a freezer that is too cold.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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