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Electric Cooktop Does Not Work


  • Elements will not heat or turn on for glass top electric burner
  • No operation on any burner or coil
  • One burner is not working on an Electric Cooktop
  • Induction or Electric Cooktop burners work intermittently
  • Partial function of cooktop burners


  • No power to unit
  • Unit is in lock mode
  • Improper use of cookware


  1. Check to make sure the unit is not in lock mode. If so, unlock it. See CT Electric Cooktop Lock Mode or CE Electric Cooktop Lock Mode.
  2. Check for power to unit.
  3. Turn the home circuit breaker to the unit off for 30 seconds then back on again. Retest the unit operation.
  4. Try turning the power on and off at least three times.
  5. Make sure proper use and care of product. Refer to the product Use and Care Guide for further information.
  6. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

The same troubleshooting steps apply if:

  • Unit works but elements take a long time to heat or are heating poorly.
  • Only one or some of the elements are not working.

See also:


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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