Product Replacement Request Process Information
Topics:
- Customer or field partner requesting product replaced or refund for unit
- What to do when a customer would like a unit replaced
- How to process a product replacement (RMT), pro-rate, new product reimbursement
- How to use the product replacement tool; how to complete an RMT ticket in Dynamics (D365)
- Negotiation and decision making for replacement product
Answer:
Exceptions:
- The product replacement tool cannot be used when no serial number is available
- FSM Product Replacement Request Exchange Complete
- Product Refund - Buy Back
- Cancel Product Replacement
- Product Replacement Exception - Upgrade, Product Under Full Warranty
See also:
- Product Replacement or RMT Decision Making
- Interaction Referral Process Product Replacement Request - Includes information for handling Cove product replacement requests.
- Customer Wants to Self Install a RMT Unit
Distributor Price Lists
Product-Issue Specific Guidelines:
- 181+ Freezer Door Loop Leak
- Cracked Drain Sump 700
- Cracked Face Frames
- CTE Prior to SN 11046096
- CT Induction Cooktop Replacement Generator Assemblies No Longer Available
- Freezer Drain Heater 550-511
- Fryer Element Shorted on Tank
- MW-MWC Interior Finish Damage
- Paint and Rust
- Saturated Insulation
- UC-15I(P) Water Leak Repair or Replace Policy Change
- CSO Convection Steam Oven Saturated Insulation
RMT-Related Processes:
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