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Sub-Zero Group Owner's App Appliance Missing or Does Not Appear

Topics:

  • App does not find appliances to connect
  • App cannot find appliance or is stuck searching for appliance
  • No appliances show up on the list to connect
  • Appliance was connected now disappeared from app
  • Appliance missing from app after unit repair

Troubleshooting:

  1. Only certain products are manufactured ready to connect. To confirm whether a unit can be connected, refer to Connected Ready Appliances.
  2. If more than one phone is used to connect, the appliance may only be paired to one phone during setup. The second phone can be paired after setup is complete on the first.
  3. Verify Bluetooth is turned on on the device the app is installed on and that you are within 20 feet of the appliance.
  4. Verify the Sub-Zero Group Owner's App has permission to use Bluetooth. To give permission, go to Settings, select Privacy, select Bluetooth, and set the Sub-Zero Group Owner's App slider to allow Bluetooth access.
  5. Restart the device the app is on and try the app again.
  6. Reset the circuit breaker to the appliance for 30 seconds.
  7. Turn the product on and try connecting again.
  8. If the connected module is replaced for any reason, remove the appliance from the app, and add the appliance again.
  9. See also, Sub-Zero Group Owner's App Troubleshooting.
  10. If the message still appears after the troubleshooting steps are complete, contact the Sub-Zero Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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