Topics:

• Detergent not dispensed from Cove Dishwasher
• Dishwasher compartment not releasing soap
• Streaking down the door
• Remnants of detergent left in the dispenser

Cause:

• Moist detergent powder or pods
• Blocked dispenser door
• Dispenser door malfunction

Troubleshooting:

1. Only put detergent in the dispenser when the dishwasher is ready to run.
   • Otherwise, it may become moist and clumpy.
   • For a delay program, make sure the dispenser is dry before the detergent is put in. 
2. Make sure that hands and the inside of the dispenser are dry when inserting a detergent pod. Moisture can cause the pod to stick to the dispenser. 
3. Make sure detergent is not used for a Rinse or Rinse/Hold program. The dispenser only opens during wash cycles, not rinse programs.
4. All-in-one pods can be used in Cove Dishwashers. However, for lighter cycles, like the Light, Quick, and China/Crystal cycles, they may provide too much detergent. Refer to Cove Dishwasher Detergent Suggestions for more information.
   • Refer to Cove Dishwasher Wash Cycles for detergent measurements for each cycle.
5. Confirm that the dispenser door is not blocked.
   • Make sure that pot handles etc. are not extended outside the lower rack edge.
   • Do not use the china guard (the small wire running along the bottom of the rack from left to right) to pull the rack out. A bent wire may damage the dispenser or prevent it from opening. 
6. Verify the middle spray arm is not blocked by oversized dishes in the lower rack or items sticking through the middle rack from above.
   • Verify large utensils in the utensil basket do not lean in toward the center of the unit, causing interference with the middle spray arm.
   • Manually rotate the spray arm to make sure it is not blocked.
   • The height of the middle rack can be adjusted to accommodate oversized items. Refer to Cove Dishwasher Middle Rack Height Adjustment for more information.
7. Verify the dish check bar at the front of the middle rack is not bent inward. This can prevent the middle spray arm from rotating properly.
   
   • If the check bar is bent, replace the middle rack.
8. If these steps do not resolve the issue, no further customer troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Genuine Sub-Zero, Wolf, and Cove parts are available by calling the Factory Certified Parts Distributor in your area. Only filters and cleaners are available for online purchase in the Sub-Zero, Wolf, and Cove Store. Other parts are not available for purchase online. Use Locator to find the Parts Distributor for your area.