How to Order Product Parts

Core Issue:

  • How to order product parts
  • How can a customer order parts?
  • Why does a local or online parts company say parts are no longer available?
  • A local or on-line parts company cannot get or sell parts
  • Purchase, buy parts locally
  • How to get parts locally
  • Buy water and air filters

Answer:

The process to purchase authentic parts for Sub-Zero, Wolf, Cove, and ASKO parts varies based on what parts are needed.

Parts NeededProcess to Purchase Parts
  • Air filters
  • Water filters
  • Icemaker cleaning products
  • Convection Steam Oven cleaning products
  • Sales accessories
  • Contact a local dealer to purchase add-on accessories for Sub-Zero, Wolf, Cove, and ASKO products.
  • All other replacement parts
  • Customers and service companies can contact a regional Factory Certified Parts Distributor to order all other replacement parts.
  • Visit the Factory Certified Parts Distributor website and verify your zip code is at the top of the page to find the Parts Distributor for your region.
  • Parts purchased through a Factory Certified Parts Distributor have a 1-year part warranty for any issues with part reliability.
  • Parts Distributors have access to look up part numbers to ensure the correct parts are sent.
  • Parts Distributors are strategically located to expedite delivery of parts to all customers.

The best way to ensure part availability, reliability, and pricing is for Sub-Zero, Wolf, Cove, and ASKO to sell parts through a select number of Factory Certified Parts Distributors.

  • Sub-Zero Group, Inc., ASKO North America, LLC, and our affiliated Factory Certified Parts Distributors do not sell parts for resale.
  • Issues regarding part number accuracy, pricing, quality, or shipping using an unauthorized parts provider are not supported by Sub-Zero Group, Inc., or ASKO North America, LLC.
  • Parts are not available through local retailers, wholesalers, or unauthorized resellers.

For concerns about part number accuracy, pricing, quality, shipping, or availability after speaking with the Parts Distributor, contact Sub-Zero, Wolf, and Cove Customer Care at CustomerService@Subzero.com, or call 800.222.7820, or ASKO Customer Care at 800.898.1879 Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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