How to Order Product Parts

Core Issue:

  • How to order product parts
  • How can a customer order parts?
  • Why does a local or online parts company say parts are no longer available?
  • A local or on-line parts company cannot get or sell parts
  • Purchase, buy parts locally
  • How to get parts locally
  • Buy water and air filters

Answer:

The process to purchase authentic parts for Sub-Zero, Wolf, Cove, and ASKO parts varies based on what parts are needed.

Parts NeededHow to Purchase

Air filters

Water filters

Ice maker cleaning products

Convection Steam Oven cleaning products

To purchase filters and other cleaning accessories, visit the Sub-Zero Group online accessories store.

Sales accessories

Contact a local dealer to purchase add-on accessories for Sub-Zero, Wolf, Cove, and ASKO products.

All other replacement parts

  • Customers and service companies can contact a regional Factory Certified Parts Distributor to order all other replacement parts.
  • Visit the Factory Certified Parts Distributor website and verify your zip code is at the top of the page to find the Parts Distributor for your region.
  • Parts purchased through a Factory Certified Parts Distributor have a 1-year part warranty for any issues with part reliability.
  • Parts Distributors have access to look up part numbers to ensure the correct parts are sent.
  • Parts Distributors are strategically located to expedite delivery of parts to all customers.

The best way to ensure part availability, reliability, and pricing is for Sub-Zero, Wolf, Cove, and ASKO to sell parts through a select number of Factory Certified Parts Distributors.

  • Sub-Zero Group, Inc., ASKO North America, LLC, and our affiliated Factory Certified Parts Distributors do not sell parts for resale.
  • Issues regarding part number accuracy, pricing, quality, or shipping using an unauthorized parts provider are not supported by Sub-Zero Group, Inc., or ASKO North America, LLC.
  • Parts are not available through local retailers, wholesalers, or unauthorized resellers.

For concerns about part number accuracy, pricing, quality, shipping, or availability after speaking with the Parts Distributor, contact Sub-Zero, Wolf, and Cove Customer Care at CustomerService@Subzero.com, or call 800.222.7820, or ASKO Customer Care at 800.898.1879 Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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