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Sub-Zero Group Owner's App Error E-200, E-201, or E-202


  • Sub-Zero Group Owner's App shows E 200, E 201, or E 202 when trying to pair an appliance
  • How to resolve E-201 time out error
  • What does an E200, E201, or E202 error mean?
  • Sub-Zero Group Owner’s App does not recognize appliance for connecting
  • Vendor system issue


  • Operation was canceled
  • Process time out error
  • Operation canceled due to a time-out
  • Vendor system issue causing degraded condition on device onboarding process


A time-out error appears in one of two situations:

  • The appliance or connected module does not complete an action in a short enough time.
  • The message from the appliance does not get back to the mobile app.


  1. Verify that the device has a strong internet connection. Try again when the internet connection is strong.
  2. This error is sometimes resolved by trying again later. Wait at least 2-4 hours and try pairing the appliance again.
  3. If the error reoccurs, refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.
  4. Refer to the Sub-Zero Group Owner's App Quick Start Guide for information on pairing the appliance.

See also, Sub-Zero Group Owner's App Troubleshooting.

For further assistance, contact the Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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