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Sub-Zero Group Owner’s App Stuck in Time Zone Setup


  • Set Time Zone instruction will not go away
  • Sub-Zero Group Owner’s App stuck in Set Time Zone setup
  • Pairing process will not set time zone
  • Cannot set time zone in the Sub-Zero Group Owner's App
  • Set Time Zone cannot be completed in the Sub-Zero Group Owner’s App


If the Sub-Zero Group Owner’s App stalled during the Time Zone setup in the pairing process, attempt the following troubleshooting steps:

For iOS:

  1. After selecting the appliance time zone, exit out of the Sub-Zero Group Owner’s App.
  2. Restart the Sub-Zero Group Owner’s App.
  3. Appliance will show as associated and the issue will be resolved. 

For Android: 

  1. Verify that the app is updated to the latest version. For update instructions, refer to Sub-Zero Group Owner's App Updates for Android.
  2. Close out the Sub-Zero Group Owner’s App and reopen.
  3. If the appliance appears on the home screen, no further action is needed.

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact the Sub-Zero Customer Care Team at [email protected] or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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