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Sub-Zero Group Owner's App Wi-Fi Network Not Displaying

Topics:

  • Wi-Fi network not displaying in the provided network list
  • Connected Module out of date notification
  • Firmware update request

Cause

  • This issue will only arise when the customer is provisioning a new device while connected to Wi-Fi 6. 

Troubleshooting

  1. Confirm that the network attempting to be accessed is normally visible. 
  2. Check Connected Appliance Portal to confirm the device is on a sub 5.13.1 Firmware to verify device is attempting to update. 
  3. See Provisioning an Appliance to Wi-Fi 6.
  4. No further troubleshooting available at this time. Contact the Sub-Zero Customer Care Team for further assistance at CustomerService@Subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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