Topics:

• Sub-Zero Group Owner's App does not move past appliance setup
• Spinning screen during connected appliance app setup
• Cannot connect appliance in Sub-Zero Group Owner's App
• App setup stops during firmware update or time zone step
• Sub-Zero Group Owner's App says door is open when it is not

Troubleshooting:

If the Sub-Zero Group Owner's App is stuck in setup:

1. Restart the app and wait a few minutes before trying again.
2. If the app setup is stuck repeatedly, it could be due to a poor Wi-Fi connection. Make sure that the Wi-Fi signal near the appliance is strong. 
   • Repositioning the router or router mesh nodes may resolve the issue.
   • If repositioning the existing Wi-Fi setup does not work, consider a Wi-Fi booster or extender.
3. If the appliance is receiving a strong signal, but appliance setup still does not complete, refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.
4. If the Sub-Zero Group Owner's App setup stops during a firmware update or time zone step, refer to:
   • Connected Module Firmware Updates
   • Sub-Zero, Wolf, and Cove Time Sync on Connected Products
5. Note: If the app says the appliance door is open when it is not, contact the Sub-Zero Customer Care Team at [email protected], or call (800) 222-7820. 

See also,

• Pair a Connected Appliance