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Sub-Zero Group Owner's App Stuck in Setup


If the Sub-Zero Group Owner's App is stuck in setup:

  1. Restart the app and wait a few minutes before trying again.
  2. If the app setup is stuck repeatedly, it could be due to a poor Wi-Fi connection. Make sure that the Wi-Fi signal near the appliance is strong. 
    • Repositioning the router or router mesh nodes may resolve the issue.
    • If repositioning the existing Wi-Fi setup does not work, consider a Wi-Fi booster or extender.
  3. If the appliance is receiving a strong signal, but appliance setup still does not complete, refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.
  4. If the Sub-Zero Group Owner's App setup stops during a firmware update or time zone step, refer to:
  5. Note: If the app says the appliance door is open when it is not, contact the Sub-Zero Customer Care Team at [email protected], or call (800) 222-7820. 

See also,

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact the Sub-Zero Customer Care Team at [email protected] or call (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. CST. 


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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