Topics:

• Remove jammed infuser
• Infuser difficult to remove
• Clean EC24 Coffee System infuser
• Infuser locked
• Coffee grounds in bottom of cup

Answer:

Clean the infuser at least once a month.

If the master power switch turned the unit off, then the infuser will stay locked.

• The unit needs to go through a shutdown process, which unlocks the infuser.
• Going straight to the master switch to turn the unit off will bypass the normal shutdown process and the infuser will stay stuck.
• The tray and grounds container must be in place for the shutdown process to proceed.
• To power down, press the ON/OFF button in front. Do not turn off the master switch on the side.

To remove and clean the infuser:

1. Turn unit off.
2. Open service door and remove drip tray and grounds container as shown.
   • For a brief video demonstration, refer to the Wolf Coffee System Quick Start Video. This step is shown from the 1:00-1:11 mark.
     
3. Press two red buttons on infuser inward, as shown below, and remove infuser.
   • If the infuser is jammed, wiggle the infuser, push up, and remove.
4. Soak in water approximately 5 minutes, then rinse and towel dry. Do not use detergent, as this can remove lubricant on interior parts.
   • Do not use vinegar as this may also harm interior parts.
5. Replace by sliding infuser onto internal support and bottom pin.
6. Press “PUSH” until it clicks into place. Verify red buttons have pressed out.

Infuser:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.