Skip to main content

French Top Burner Will Not Stay On

Topics:

  • Flame goes out when using the French top
  • French top stops heating
  • FT stops working

Cause:

  • French top plate removed during installation or service call and replaced on the unit backwards

Troubleshooting:

  1. When cool, remove the French top center rings.
  2. Remove the large square plate.
    • The plate is heavy. Take care in removing.
  3. Look at the edges of the square plate. The plate is sealed on three edges and open on one edge.
  4. Reinstall the plate, making sure the open edge is facing the back of the unit for proper ventilation.
  5. ​Reinstall the rings.
  6. Test unit operation.

Answer:

If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

DID THIS ANSWER YOUR QUESTION?

Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

Related Questions 

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

 

Call us at (800) 222-7820