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French Top Burner Will Not Stay On


  • Flame goes out when using the French top
  • French top stops heating
  • FT stops working


  • French top plate removed during installation or service call and replaced on the unit backwards


  1. When cool, remove the French top center rings.
  2. Remove the large square plate.
    • The plate is heavy. Take care in removing.
  3. Look at the edges of the square plate. The plate is sealed on three edges and open on one edge.
  4. Reinstall the plate, making sure the open edge is facing the back of the unit for proper ventilation.
  5. ​Reinstall the rings.
  6. Test unit operation.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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