NCP Redemption for Custom Home Builders

Topics:

• Can custom homebuilders redeem points earned under the NCP?
• National Consumer Promotion points redemption for custom homebuilders
• Can the builder and homeowner both redeem points for product purchased through the NCP?

Answer:

Custom homebuilders may redeem points for themselves or on behalf of the homeowner.

• An invoice is required to redeem points.
  • Invoices without pricing information will be accepted from builders.
• Product serial numbers are required to redeem points.
• Points can only be redeemed once.
• The homeowner and builder cannot both receive points for the same invoice.
  • If a customer calls with concerns that they never received Wolf Gourmet products from their builder, advise that as the purchaser of the appliances, it is at the discretion of the builder what they do with the Wolf Gourmet products.
  • Customers that are upset about a builder keeping Wolf Gourmet products for themselves should discuss the situation with their builder.