Sub-Zero Group, Inc.
Connected Appliance Privacy Policy

We collect Personal Information directly from you when you create an account, communicate with us or otherwise provide your information to us, as further described in the table below.

Information we collect from third-party sources and your Connected Appliances

We may obtain data from various third-party companies and public sources. We may combine that data with Personal Information or other data we collect.

Additionally, your Connected Appliances are equipped with electronic sensors that permit a two-way exchange of data between the Connected Appliances and our computer system. This collection occurs automatically via our computer system, on a continuing basis. We collect and store the electronic data we receive from your Connected Appliances or from the electronic devices (such as cell phones, computers and tablets) you use to access the Services or the Mobile App ("Connected Data"). Some Connected Data may be considered Personal Information under certain laws.

4. SHARING PERSONAL INFORMATION

We disclose or share Personal Information with third parties for the following purposes:

5. USE AND DISCLOSURE OF DE-IDENTIFIED OR AGGREGATED INFORMATION

We may de-identify or aggregate your Personal Information so it can no longer be used to identify you. Once we do this, the information is no longer considered Personal Information and we can use it for any lawful purpose. We will not attempt to reverse this process or attempt to re-identify you based on the de-identified or anonymized information.

6. YOUR CHOICES

We recognize that you may want to limit how your Personal Information is used and shared. We currently offer the following choices and options:

• Opt-out of Marketing Communications. We may use your email and mailing address to send you promotional and other electronic and hardcopy communications. You may opt-out of such emails by using the unsubscribe link in the email or contacting us at [email protected] with "unsubscribe" in the subject line. To opt-out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth in the "Contact Us" section below. Opting out of marketing communications does not opt you out of other, non-marketing communications from us.
• Mobile Location Choices. If you use our App, you may decline to provide location information through your mobile device settings or any prompt requesting location information.

7. PROTECTION OF CHILDREN’S PERSONAL INFORMATION

We do not publish content that is targeted to children. We do not intend for children under the age of 16 to use the Services or the Mobile App. We do not knowingly collect, maintain, or disclose a child's Personal Information. If you are under 16, you should not send any Personal Information about yourself to us.

If you are a parent or guardian who has discovered that your child under the age of 16 has submitted Personal Information without your permission or consent, we will make reasonable efforts to remove the information from our database, at your written request. To request the removal of your child's information, please send an email to [email protected] and be sure to include the same information that your child submitted. For clarity, we do not sell the Personal Information of anyone under the age of 16 years old without affirmative authorization.

8. CHANGES TO POLICY

WE MAY, AT ANY TIME, REVISE THIS CONNECTED PRIVACY POLICY BY UPDATING THIS POSTING. IF WE MAKE A MATERIAL CHANGE TO THIS CONNECTED PRIVACY POLICY, WE WILL POST A NOTICE ON THE TOP OF THIS POLICY, ON OUR SITE OR NOTIFY YOU BY ANOTHER METHOD THAT WE HAVE MADE CHANGES TO THIS CONNECTED PRIVACY POLICY. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING. 

9. THIRD PARTY LINKS

We are not responsible for any content offered on any third-party websites, devices or applications. Links to third-party websites or applications are provided for your convenience only. This Connected Privacy Policy will not apply to any Personal Information that you provide to, or that is collected by, any third-party website operator, third-party product or service provider, or Third-Party Device Provider. Other third-party services or applications, like your wireless data plan or phone provider, have their own privacy statements. Those third-party privacy policies have separate terms and should be read separately from this Connected Privacy Policy.

10. STATE PRIVACY RIGHTS — FOR RESIDENTS OF CALIFORNIA, COLORADO, CONNECTICUT, NEBRASKA, NEW JERSEY, TEXAS, AND VIRGINIA

This Section 10 provides additional terms that apply to residents of California, Colorado, Connecticut, Nebraska, New Jersey, Texas, and Virginia. In the event of a conflict between this Section 10 and the remainder of this Connected Privacy Policy, this Section shall take precedence for residents of these states.

A description of these rights and how residents of the above states may exercise these rights is below.

If you are a resident of another state, we will honor your data privacy rights to the extent the applicable law requires

Your Rights

Right to Know. You have the right to confirm whether we are processing your Personal Information and to access such Personal Information. Residents of Oregon may also request a list of third parties to whom we disclose Personal Information or with whom we have disclosed your Personal Information. Please note that, in some instances, we may decline to honor your request or only honor your request in part, where, for example, we are unable to verify your identity or an exception to this right applies.

If you are a California resident, you also have a right to request that we provide you with certain information about how we have used your Personal Information including: (1) the categories of Personal Information we collected from or about you; (2) the categories of sources from which the Personal Information was collected; (3) the business or commercial purpose for collecting, sharing, or selling your Personal Information; (4) the categories of third parties to which we have disclosed your Personal Information; (5) the specific pieces of Personal Information we have collected about you; (6) the categories of Personal Information that we sold, shared, or disclosed for a business purpose; and (7) the categories of third parties to which that information was disclosed for a business purpose.

Right to Request Deletion. You have a right to request that we delete Personal Information we collected from or about you. We will comply with such requests and direct our service providers or third parties to do the same, subject to certain exceptions permitted by applicable law.

Right to Correct. You have the right to correct inaccurate Personal Information that we collect about you. If we receive a verifiable request, we will consider it, taking into account the nature of the Personal Information and the purposes for which we process the Personal Information. We may deny your request if we are unable to verify your identity or if we determine that the contested Personal Information is more likely than not accurate based on the totality of the circumstances. We may request that you provide us with documentation that is relevant to your request.

Please note, we may choose to delete the contested Personal Information as an alternative to correcting it, if doing so would not negatively impact you or with your consent.

Right to Data Portability. You have the right to request a copy of the Personal Information you previously provided to us in a portable and, to the extent technically feasible, readily usable format.

Non-Discrimination. You have a right to not receive discriminatory treatment for exercising any of your rights under applicable data privacy laws. 

If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section.

How to Exercise Your State Privacy Rights. To exercise your rights, you may contact us at any of the following:

By Mail:

Sub-Zero Group, Inc.
Attn: General Counsel
4717 Hammersley Rd.
Madison, WI 53711

By Phone: +1-800-222-7820>

Visit our Website: https://www.subzero-wolf.com/assistance
Email us at: [email protected]

Who May Exercise Your Rights. You, or a person that you authorize to act on your behalf, may exercise your data privacy rights. See the section titled “Using an Authorized Agent” for more information.

Parents and Guardians. If you are a parent or legal guardian, you may make a request on behalf of your child.

Verifiable Consumer Request. You must provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information, and you must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.

If you submit a request to exercise your privacy rights, we will confirm that we have received it. We will use the information we already have about you to verify your identity. However, depending on the sensitivity and value of the data, the risk of harm, the likelihood of fraud, etc., we may ask you to provide additional information, including Personal Information.

We will only use Personal Information we collect during the verification process for the purpose of verifying your identity. If you maintain an account with us, we may use that account to respond to your request and/or verify your identity. If we are unable to verify your identity as required by applicable laws and regulations, we will deny your request and let you know why.

When We Will Respond To Your Request. We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. For data portability requests, we will select a format to provide your Personal Information to you. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.

Using an Authorized Agent. If you are a resident of California, Colorado, Connecticut, or Texas, you may submit a request to exercise your rights through an authorized agent – another person you authorize to act on your behalf.

Additionally, depending on where you live, if you submit a rights request through an agent, you must (a) provide signed, written permission that authorizes the agent to submit requests on your behalf and (b) verify your identity directly with us or (c) directly confirm with us that you granted permission to the authorized agent to submit the request on your behalf.

We may deny a request from an authorized agent if we do not have proof that you have authorized them to to act on your behalf.

Right to Appeal

If we deny your rights request, you have the right to ask us to reconsider. You must submit your appeal within 60 days of your receipt of our denial:

By Mail:
Sub-Zero Group, Inc.
Attn: General Counsel
4717 Hammersley Rd.
Madison, WI 53711

By Phone: +1-800-222-7820

Through Product Support: https://www.subzero-wolf.com/assistance

By Email: [email protected]

We will acknowledge your appeal when we receive it. Within 60 days, we will inform you in writing whether we have reconsidered your request or declined to do so. We will also provide an explanation of our decision.

If you are a Texas resident and we deny your appeal, you may submit a complaint to the Texas Attorney General’s office online or by calling the Consumer Protection Hotline at 1-800-621-0508.

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

Categories of Personal Information We Have Collected. During the past 12 months, we have collected the categories of Personal Information listed above in the “Personal Information We Collect” Section.

Categories of Personal Information Disclosed for a Business Purpose. During the past 12 months, we have disclosed the following categories of Personal Information for a business purpose: Identifiers and Commercial Information.

Categories of Personal Information Sold or Shared. In the last 12 months we have not sold or shared Personal Information collected through the Mobile App.

We Do Not Use or Disclose Sensitive Personal Information. We do not use or disclose sensitive personal information.

CALIFORNIA SHINE THE LIGHT.

Under California Civil Code Section 1798.83, California residents have the right to obtain (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes; and (b) a description of the categories of Personal Information disclosed. Please contact us as set forth at the end of this Connected Privacy Policy to receive this information.

11. TERMS APPLICABLE TO CANADIAN RESIDENTS

Your Canadian Privacy Rights. Under Canadian privacy laws you have certain rights to access and correct Personal Information, subject to identity verification requirements and certain exceptions.

Right to Access. You have the right to confirm that we hold Personal Information about you, receive an explanation about how we use your Personal Information, and obtain access to your Personal Information.

Right to Rectification. You have a right to examine and challenge the accuracy and completeness of your Personal Information, and have your Personal Information amended where appropriate.

Right to Withdraw Your Consent. You have the right to withdraw your consent to processing your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. If your withdrawal of consent implicates the quality of our services to you, we will notify you.

Right to Complain to a Data Protection Authority. You also have the right to lodge a complaint regarding the processing of your Personal Information with the applicable data protection authority. Please contact your local data protection authority for more information.

How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the contact information listed below. 

DATA TRANSFERS AND CONSENT TO PROCESSING OUTSIDE OF CANADA OR QUEBEC

We are based in the United States.  We may transfer your Personal Information to the United States in connection with the operation of our business.

To assist us in meeting our operational and legal obligations, we may also transfer or make your Personal Information accessible to one of our service providers located either in Canada (both inside and outside Quebec) or throughout the world.

When we transfer your Personal Information outside of Canada, your Personal Information may be available to government officials in the United States or other countries. These countries have privacy laws that differ from Canadian privacy laws.

ADDITIONAL TERMS APPLICABLE TO QUEBEC RESIDENTS ONLY

If you are resident of Quebec, Quebec law provides you with additional rights regarding the use of your Personal Information, subject to identity verification requirements and certain exceptions.

Right to Restriction of Processing. You have a right to direct us to cease disseminating your Personal Information or to de-index any hyperlink attached to your name that provides access to the information by a technological means, if the dissemination of the information contravenes the law or a court order.

Right to Request Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such requests, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.

Right to Portability. You may request copies of the Personal Information you have provided to us. Where possible, we will deliver the copy of your Personal Information to you using a structured, commonly used, and machine-readable format. Alternatively, you may request that we send your Personal Information to another business.

How to Exercise Your Rights. To exercise your rights described in this Section, you may submit your request to us by contacting us using the information below.

12. CONTACT US

If you have any questions or comments about this Connected Privacy Policy, please contact us at:

Sub-Zero Group, Inc.
Attn: General Counsel
4717 Hammersley Rd.
Madison, WI 53711
+1-800-222-7820
https://www.subzero-wolf.com/assistance
[email protected]