Topics:

• MW24, MWC24, MS24, or MC24 door will not open or close
• MDD Drop-Down Door Microwave will not open
• Speed Oven (SPO) door will not open or close
• Unable to open or close microwave door
• Microwave door or drawer will not stay closed, stuck closed
• Microwave door latch will not lock shut

Cause:

• Door latch
• Door latch spring, catch, or switch
• Installation issue (drawer or unit is not leveled properly)

Troubleshooting:

Door Lock Feature:

Side-swing door microwaves may come with the door locked by default. 

• If the product has an Unlock Door button, found above the number 1 key on the controls, touch Unlock Door before pushing the door open pad.
  • To turn the door lock feature on or off, refer to MS Standard and MC Convection Microwave Control Lock.
• For older models with a Help button, refer to MW Standard and MWC Convection Microwave Child Lock

If Door Is Not Locked:

For a new installation

1. Make sure the unit is installed properly and leveled. Refer to the product Installation Guide for further information.
2. Verify nothing is blocking the door's path from closing properly.

For existing installations

• If door will not close:
  1. Make sure that the door latch, found on the inside of the door, is not locked in the up position. Gently press down on latch to unlock.
  2. Verify nothing is lodged inside of the door latch catch area. Remove blockage if present.
  3. Make sure the door switch is not pressed in.
• If door will not open:
  1. Firmly push the door open pad while lifting up on the lower right corner of the door.
  2. This is a temporary solution to open the door as needed.
  3. This is not normal operation. If the door must be opened by lifting up on the corner every time, service is needed.

For other door styles, refer to:

• For Drop-Down Door Microwaves (MDD) and Speed Ovens (SPO), no troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.
• For Drawer Microwaves, refer to Microwave Drawer Will Not Open, Close, or Stay Closed.
• See also, Wolf Microwave Door Hard to Open.

If the microwave door continues to not open or close correctly, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.