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Sub-Zero Group Owner's App Appliance Name

Cause:

  • Incorrect model number entered when software updated or board replaced to make unit connect ready

Topics:

  • How to rename the appliance ID in the Sub-Zero Group Owner's App
  • Sub-Zero Group Owner's App shows wrong model number, picture, and name
  • Change appliance name in the Sub-Zero Group Owner's App

Steps to Verify Issue:

To update the appliance name in the Sub-Zero Group Owner’s App:

  1. Open Sub-Zero Group Owner’s App.
  2. Tap the appliance showing the incorrect name.
  3. Tap the gear in the upper right.
  4. Tap Name (it appears grayed out).
  5. Enter an appropriate name for the unit.
  6. Tap Save.

Answer:

Contact the Sub-Zero Group Customer Care Team at CustomerService@subzero.com, or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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