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14" Downdraft Will Not Retract


  • Downdraft is up and will not go down.
  • Blower motor will run, but periscope will not lower.
  • Downdraft telescope will not lower or will not go down when raised.
  • Downdraft will not go down or lower or Downdraft is stuck in the up position.
  • Instructions for 824317


  1. Verify with Downdraft Chimney Troubleshooting all potential issues are resolved first.
  2. The periscope will not lower if the filers are not fully installed, depressing the filter switches, verify full installation of filters.

Refer to the product Use and Care Guide for further information.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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