Ice Maker Does Not Make Ice

Cause:

  • Possible jammed ice cube
  • Low water pressure
  • Frozen ice maker fill tube
  • Warm freezer temperature
  • Water valve energized longer than fifteen seconds

Core Issue:

  • No ice
  • Ice maker not making enough ice
  • No ice production
  • Ice maker not working with the ice bucket removed
  • Icemaker troubleshooting
  • "Service Ice" flashing on control panel or ice cube flashing in display
  • Ice maker does not make ice

Steps to Verify Issue:

  1. After the unit is turned on, wait 24 hours for ice production. It may take this long to see ice cubes in the ice bucket.
  2. Verify ice maker is turned on.
ProductHow to Turn Ice Maker On or OffWith Ice Maker on
Display Shows
Built-In Series (BI)Press the Ice Maker key.

Single ice cube

IntegratedSee How to Turn Integrated Ice Maker On or Off.In options menu, ice cube(s)
highlighted if on
600 SeriesPress the Ice ON/OFF key.The word "Ice"
700 Series*Press the Ice ON/OFF key.The word "Ice"
648PROPress the Ice Maker key.Ice cubes falling into a bucket
UC-24CI
  • Ice maker is automatic.
  • Removing the ice bucket will not stop ice production.
  • To stop production, lift up on the ice level arm.
N/A
500 Series

532, 542, 561 Models Ice Maker On Off
590 Icemaker Operation Instructions

For other 500 Series, verify proper ice bucket installation.

N/A
200 / 300 SeriesVerify proper ice bucket installation.N/A

    * Original 700 Series units do not have an Ice ON/OFF key. The ice maker is turned off by removing the ice bucket.

    Note: When the ice maker is turned on, water may not flow into the mold immediately.

    1. Verify service messages, icons, or error codes are not displayed. If so, resolve them. If "Service Ice" is flashing, the water valve was energized longer than fifteen seconds, and ice maker system is disabled. See also:
    2. Confirm freezer temperature is at or below 5°F. Warm temperatures affect ice maker performance.
    3. Verify the condenser is clean. See Clean the Condenser for details.
    4. Change water filters as often as recommended, typically every 6-12 months (Built-In, Integrated, and PRO48).
    5. Ensure the ice bucket is properly installed. It must make contact with the switches behind it to operate. In Over/Under and Drawer models, the bucket or basket engages the ice maker switch when the drawer is closed.
    6. Ensure ice maker shut-off arm is in the down position.
    7. Ensure the ice maker white plastic rudder arm is attached to the shut-off arm and reattach if needed. If broken or cracked, replace the ice maker shut-off arm.
    8. Verify water supply to the unit is turned on. Refer to Water Line Shut Off Valve Location for details.
    9. Ensure the ice maker is free of obstructions or jammed ice cubes. Use a hair dryer aimed toward the fill tube and ice mold on low for 5-10 minutes to free stuck ice cubes.
    10. Verify ice maker water fill tube is not obstructed. See Ice Maker Fill Tube Frozen.
    11. After freeing obstructions, turn the unit off and then on again to reset.
    12. If ice production stops often with the use of a reverse osmosis system or well water, a pressure booster or regulator may improve performance. Contact the reverse osmosis provider or speak with a plumber for suggestions.
    13. Reseat the water filter (if present) by removing and reinstalling it. See Remove Water Filter for instructions.
    14. Reset the water filter if applicable. See also:
    15. Let 24 hours pass and check for ice production.
    16. See also:

    Refer to the product use and care guide for further information.

    Answer:

    If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

    Thank you for your request. A Customer Care representative will contact you.

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