Sub-Zero Group Owner's App - Check the Wireless Security

Cause:

  • Requested update for security

Topics:

  • Sub-Zero Group Owner's App troubleshooting check the wireless security
  • How to check the wireless security for the connected appliance app
  • Connected appliance home wireless connectivity troubleshooting
  • Insufficient Wi-Fi security

Steps to Verify Issue:

  1. Refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting for any connectivity issue, including not connecting to Wi-Fi.
  2. Wi-Fi passwords are often case-sensitive. Try retyping the Wi-Fi password.
  3. If the password window has a feature to show the password as it is typed, try retyping the password with that feature turned on.
  4. Verify the Wi-Fi security is supported:
    • The following Wi-Fi security is supported:
      • WPA (PSK)
      • WPA2_Personal (PSK)
    • The following security is not supported:
      • Open
      • WEP
      • WPS
      • WPS is not available for AP-Mode Registration.

See also, Connected Appliance Terminology.

Answer:

Contact the Sub-Zero Customer Care Team for further assistance at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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