Water Leaking From Sub-Zero

Core Issue:

  • Why is water leaking from unit?
  • How to find where water is leaking from?
  • What would cause a water leak on a Sub-Zero?
  • Why is water leaking from the door, door hinge, or door gasket?
  • Why does water drip from door?
  • Water on the floor of a refrigerator section

Steps to Verify Issue:

  1. Determine the originating source of the water.
  2. Open the refrigerator door and inspect the back wall for condensation, frost, or ice built-up on the back wall.
  3. Remove the crisper drawer and crisper shelf assembly; if equipped, remove all lower storage drawers as well to inspect for condensation, water or ice near, behind, or underneath the drawer(s).
    • Food debris, standing water, or ice built-up in the drain trough or drain tube located along the back wall may cause standing water on the floor and the drain tube may be clogged.
    • This can cause water to sit up against the door gasket, causing the water to drip from the gasket on to the floor when the door is opened.
  4. Clear any standing water or ice.
  5. Clean the drain tube if possible.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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