National Consumer Promotion Rewards - Paid via Check

Topics:

• 2018 National Consumer Promotion (NCP) rebate
• 500/600 Loyalty
• What is the turnaround time for NCP rebate, once the redemption is approved?
• Request 360incentives to reissue check if lost, stolen, never received
• Is the check issued by Sub-Zero?

Answer:

Several promotions feature rewards that are paid via check. These include the 2018 National Consumer Promotion and the 500/600 Loyalty program.

• 360incentives issues the checks.
• Turnaround time is 2-3 weeks from export date on NCP site.
• The check has the Sub-Zero, Wolf, and Cove logo.
• Checks are void after 90 days.

1. Confirm the redemption order address matches the address the customer is requesting a check reissue on.
2. Verify with 360incentives at [email protected] that they mailed the check.
   • Sub-Zero emails are routed to a dedicated team of agents for handling.
   • Sub-Zero emails create a ticket in the 360 system with all the relevant information on the customer.
   • A 360 team member responds within 4 hours.
   • The 360 team member opens a ticket for their finance department, requesting a response confirming check status (cashed or not cashed).
   • The 360 team member responds with update or confirmation that the check was not cashed.
   • Respond to your customer after receiving response from the 360 team member.
3. Wait about 30 days from the export date (available on the redemption site) to request check reissue.
   • There is an admin fee of $25 to cancel and reissue a check if the customer has lost or never received it and the addresses match.
   • The customer does have the option to change the mailing address if needed. The fee still applies.
   • Fee is waived if it is a clerical error on the part of 360.

360incentives phone number: 855.317.1219

• Press 2 for consumer and identify yourself as a member of the Sub-Zero Customer Care Team.
• 360incentives is available from 9 am to 9 pm ET Monday to Friday and between 9 am and 5 pm ET on weekends.
• Do not give the 360incentives phone number to customers.
• If needed, place the customer on hold, call 360incentives and do a conference if needed.
• Advise the customer we are the contact and we will reach out to 360incentives.
• If an escalated issue, reach out to the supervisor group.

• Inform 360incentives of this in your email request to reissue the check, and Sub-Zero will be billed.
• Sub-Zero should use [email protected] as the contact email for these communications.
• For escalated issues, email [email protected].

• 2018 National Consumer Promotion
• 500 and 600 Series Owner Loyalty Program