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Product Software Updates

Topics:

  • Can customers update software?
  • Can the unit software be updated using the Sub-Zero Group Owner's App?
  • How to update product software for Sub-Zero Group Owner's App use
  • Steps to update software

Answer:

Unit software updates, when available, require a service visit. Contact Factory Certified Service to schedule an appointment for repair.

  • The Sub-Zero Group Owner's App cannot be used to update the unit's software.
  • The Sub-Zero Group Owner's App itself can be updated without a service visit. See also, Sub-Zero Group Owner's App Updates.

The connectivity module (puma device) on a connected appliance can also be updated without a service visit.

See also, Sub-Zero Group Owner's App Error E401, E402, or E601.

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