Ice Behind Crisper Drawer


  • Why won't the crisper drawer close properly?
  • What is preventing the crisper drawer from closing?
  • Why is ice forming behind the crisper drawer?
  • Crisper drawer or slides are jamming

Steps to Verify Issue:

  1. Verify that the crisper drawer is installed properly.
  2. Open the refrigerator door and inspect the back wall of refrigerator.
  3. Remove the crisper drawer and crisper shelf assembly; if equipped, remove all lower storage drawers as well.
    • If there is no condensation, water, or ice near, behind, or underneath the drawer(s), the drain area is not impacted.
  4. Food debris, standing water, or ice built-up in the drain trough or drain tube located along the back wall may cause this and the drain tube may be clogged
  5. See also, Water Under Crisper Drawers.

Refer to the product use and care guide for further information.


If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

Thank you for your request. A Customer Care representative will contact you.

An error occurred. We were unable to submit your request.

Related Questions

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

Call us at (800) 222-7820

Customer Care and Support