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Wine Storage Door Opens when Locked


  • Wine Storage unit can be opened when the door is locked
  • Is it possible to open the door slightly when the door is locked?
  • How to fix a door that isn't locking properly


  • Lock not installed properly
  • Lock kit may be loose
  • Door not aligned


The door should not open when the lock is engaged in a Sub-Zero Wine Storage Unit.

  • Check lock and door for damage.
  • Door may need to be adjusted in.

If the door lock is not working, no troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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