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Charbroiler Troubleshooting


  • Charbroiler has constant or intermittent sparking or clicking
  • Erratic burner flame, poor ignition, or no ignition of charbroiler
  • Charbroiler does not ignite
  • Low or poor charbroiler flame
  • Charbroiler does not click


  • Use and care issues; such as spill over, charbroiler assembly.
  • Unit issues; such as spark module, switch, electrode/igniter, gas supply, thermostat, or DSI.
  • Installation issues; such as proper wiring and polarity of outlet if constant sparking.


Charbroilers should light within 20 seconds of turning the burner on. The burner flame should cover the surface of the burner (rectangular ceramic mesh) and appear low and orange in color. If the flame is exposed to airflow from an open window or the vent system, it can take some extra time to settle down to the point the ignitor senses the flame enough to stop clicking.  If this is not the case, use the steps below to determine what might be causing an issue:

If unit is new installation:

  1. Make sure unit's electrical supply source is to specification.
  2. Check for proper wiring and polarity of outlet if constant sparking. An electrician may be needed.
  3. Make sure unit is configured for the proper gas type. If conversion is required, refer to:

For existing installations:

  1. If the ignitor is wet, let the unit dry, use hairdryer to speed up the process.
  2. Carefully brush the ignitor clean with a bristle brush or soft cloth.
  3. Make sure control knob is not stuck; remove control knob and reinstall.
  4. Push in on the knob and then release, the knob should slightly spring back into place.
  5. Verify the infrared burner pad is not clogged with food or grease drippings.
  6. Allow charbroiler to preheat for 10 minutes before and after use to burn-off any food residue.
  7. Use a toothpick or unfolded paperclip to remove any blockage in ports of infrared pad.
  8. Make sure charbroiler is properly assembled.
    • DF Range, SRT Series Rangetop use a radiant plate.
    • R Series Gas Range and RT Series Rangetops use a blank-off plate.
    • GR Series Gas Range use both a blank-off plate and wire mesh screen.
  9. Reset the unit's power supply at the circuit breaker.
  10. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.

Refer to the product Use and Care Guide for further information.

See also, How to Clean a Charbroiler.


Need further assistance? Contact Customer Care at 800.222.7820 or provide your information below and request a Customer Care representative contact you.

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