- Ice maker leveling arm is stuck in the up position, how do you lower it?
- Will the ice maker turn off on its own, or must it be manually turned off/on?
Steps to Verify Issue:
Ice maker control arms should flip up and down easily. If the ice maker control arm, connecting rod, or shut-off arm is broken or not installed properly, ice production may stop, or the ice bin may overflow as the ice maker continues to produce ice after the ice bin is already full. It is possible that the ice maker is in a harvest cycle, preventing the arm from lowering manually or an internal component is broken.
To troubleshoot an ice maker arm that will not lower:
- If the arm is locked in the up position, firmly press down on the arm to lower it. If the arm will not lower, do not force it, as it could break the arm.
- If the ice maker control arm is stuck in the up position and there is ice in the ice maker, defrost the freezer.
- Turn the home circuit breaker to the unit off for 30 seconds and back on again. Retest the unit operation.
- See also 500 Series and 600 Series Ice Maker Arm Video and Ice Maker Control Arm Falls Off.
Images of the ice maker control arm*:
*For models missing from the list, no image is available.
The ice maker control arm is designed to sense the level of ice in the ice bin.
- Once the ice bin is filled, the control arm will turn the ice maker off until the ice level is lowered.
- Contact a Factory Certified Parts Distributor to order parts. Part numbers can be serial number specific.
- See Sub-Zero Serial Tag Locations if needed.
If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.
DID THIS ANSWER SOLVE YOUR PROBLEM?
Thank you for your request. A Customer Care representative will contact you.
An error occurred. We were unable to submit your request.
We're standing by with answers
Whether you’re shopping for appliances or have questions about those you already own, we’ve got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.
Call us at (800) 222-7820