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Ice Maker Fill Tube Frozen

Cause:

  • Water pressure fluctuations in the home or to the ice maker water supply line
  • Ice bucket removed but ice maker not turned off
  • Water to unit turned off but ice maker not turned off
  • Jammed ice cubes

Topics:

  • Why does the ice maker fill tube continually freeze over?
  • Why do I have to defrost the ice maker fill tube on a regular basis?
  • What causes the ice maker fill tube to freeze over?
  • What does the fill tube look like?
  • Can I see water flow through the fill tube?

Steps to Verify Issue:

The fill tube is located above the ice maker coming through either the back or side wall of the freezer.

  • The fill tube delivers water to the ice maker to freeze into ice cubes.
  • To see what the fill tube looks like, go to http://www.youtube.com/user/szcustomercare.
  • The fill tube is attached to the ice mold, opposite the support.
  • Water flows through the fill tube and into the ice mold.
  • The ice mold is behind or next to the square white part of the ice maker, depending on ice maker orientation.
  • Water will not flow through the fill tube until the freezer reaches its set temperature and the ice maker calls for water.
  • It could be several hours before this process occurs.

To defrost a frozen fill tube:

  1. Do one of the following depending on model and accessibility:
  2. See also, Ice Maker Does not Make Ice.

Answer:

No further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.

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