Gas Surface Burner Does Not Ignite


  • Spill over causing electrical issue
  • Burner placement or assembly
  • Pot or pan size
  • Spark module, switch, electrode, or ignitor not working
  • Gas supply insufficient or poor quality
  • No electrical power to the unit
  • Ignitor is dirty
  • Damaged regulator


  • Poor ignition, no ignition of gas burner
  • Gas burner does not ignite
  • Gas surface burner does not light
  • Burners will not ignite on their own but can be lit manually
  • No power to gas surface burner
  • Surface burner or ignitor does not click when turned on

Steps to Verify Issue:

If the unit is not lighting:

  1. If new, confirm unit is using the correct gas type.
  2. Make sure power is supplied to the unit. The ignitors are electric and will not spark or click without power.
  3. Verify aluminum foil is not being used to line the burner pan. Refer to Burner Pan or Pressed Steel Top Liner for more information.

Troubleshooting steps:

  1. Turn off power to the unit.
  2. Leave the power off for at least 30 seconds.
  3. Turn on the power and retest the unit operation.
  4. If the burner is clicking but not lighting, see Gas Burner Clicking for possible solutions.
  5. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.
  6. If the burner does not work on simmer setting, follow these same troubleshooting steps.
  7. For additional information, refer to:

Thank you for your request. A Customer Care representative will contact you.

An error occurred. We were unable to submit your request.

Related Questions

We're standing by with answers

Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.

Call us at (800) 222-7820

Customer Care and Support