- Why is the door hard to open?
- Hard to open refrigerator or freezer door stuck closed
- What causes the door vacuum to be so strong?
- Why do I have to use both hands to open the refrigerator door?
- Door does not open as easily as before?
- Is there any lubricant to use to lubricate the door from sticking so hard?
- Door frozen or stuck shut
- Refrigerator or freezer door appears to be locked shut
Steps to Verify Issue:
- Wait several seconds (up to 60) after the door closes for pressure to equalize before reopening the door.
- This may be a normal condition as Sub-Zeros are designed for an airtight seal.
- Ambient room air mixed with the cold compartment air creates a vacuum until the pressure equalizes.
- The greater the difference in temperatures, the longer the vacuum may last.
- The refrigerator and freezer doors do not have a lock. Depending on the strength of the vacuum, it can seem like the door is locked.
- If the door cannot be opened after staying closed for a minute, open the door when possible and inspect the door gasket.
- Inspect the back wall of the refrigerator for condensation, frost, or ice buildup. Refer to Frost on Back Wall if needed.
- Check for an Ice Buildup in Freezer.
- Clean the Condenser.
- Remove the unit’s crisper drawer and crisper shelf assembly; if equipped, remove all lower storage drawers as well.
- If there is condensation, water, or ice near, behind, or underneath the drawer(s), check for food debris, standing water, or ice built-up in the drain trough or drain tube along the back wall. The drain trough and drain tube are visible on 200, 300, 500, or 600 Series Sub-Zeros.
- The drain tube may be clogged.
- Avoid lubricating the plastic face frame of Classic, 400, 600 and 700 Series units. The face frame can crack or deteriorate when exposed to lubricants like Vaseline.
- If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.
- Factory Certified Service may demagnetize the door gasket if all other options fail.
- See also:
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