Warm Freezer Troubleshooting


  • Fan not working properly
  • Temperature sensor or thermostat malfunction
  • Sealed system problem
  • Door seal or gasket issue


  • What to do when temperatures rise in freezer
  • High or warm temperatures reported in freezer section
  • Freezer temp too warm or freezer not maintaining temperature
  • Why is the freezer not cooling or will not hold set temperature?

Steps to Verify Issue:

  1. Verify the unit has been turned on for at least 24 hours. If not, wait 24 hours for unit to cool properly.
    • If the unit is a new installation, wait 24 hours for the unit to get to set temperature.
  2. Clean the Condenser if it has not done in the last three months.
    • Note: If the temperature is above 10 degrees (set at 0), it is unlikely to return to normal temperatures after a condenser cleaning. If the temperature is less than 10° high, condenser cleaning can help return to normal operation.
  3. Verify there are no error codes or service indicators on the electronic control panel.
  4. Check the setpoint temperatures for the compartment.
  5. Correct or remove anything blocking the door from closing.
  6. Make sure the door was not left ajar for a period of time.
    • Turn the door ajar alarm on if not being used to make sure door is closing all the way.
  7. New groceries or warm food will raise temperatures for a period of time.
  8. In stand-alone ice makers, models 505, 506, 235, 315I, and UC-15I, run a clean cycle if not done recently.
  9. Wait 24 hours for the unit to return to normal temperatures after correcting any or all of the above.
  10. If these troubleshooting steps do not resolve the issue, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.
  11. See also:

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