Sub-Zero, Wolf, and Cove Connected Appliance Pairing Troubleshooting
Topics:
- Pair appliance does not work in Sub-Zero Group Owner's App
- App stuck when connected appliance
- Cannot pair connected appliance
- Wi-Fi connection to appliances not working
Steps to Verify Issue:
- Verify the appliance can connect. See also, Connected Appliance Products.
- Stand within 20 feet of the appliance. See Sub-Zero Group Owner's App Proximity to Appliance to Work for details.
- If the appliance does not appear, see Sub-Zero Group Owner's App Cannot Find Appliance.
- If the appliance does not show a PIN, see Connected Appliance Does Not Show PIN.
- The app will show an example PIN on the mobile device. This is not the PIN to enter into the app.
- The PIN must be the PIN shown on the appliance itself.
- For more PIN information, refer to Sub-Zero, Wolf, and Cove Connected Appliance PIN Location.
-
- If the app is stuck in the pairing process, see Connectivity Troubleshooting.
Answer:
Contact the Sub-Zero Customer Care Team for further assistance at [email protected], or call (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.
DID THIS ANSWER YOUR QUESTION?
Thank you for your feedback!
Thank you for your request. A Customer Care representative will contact you.
We are sorry we weren’t able to answer your question. Please see these related answers.
If you need further assistance, contact Customer Care at 800-222-7820 or [email protected]
An error occurred. We were unable to submit your request.
Related Questions
We're standing by with answers
Whether you're shopping for appliances or have questions about those you already own, we've got the resources you need. Talk directly to a customer care expert at the Sub-Zero, Wolf, and Cove service center, or connect with an appliance consultant at an official showroom near you. Get quick answers online, or reach a certified service provider or installer. And much more.
Call us at (800) 222-7820